The most frequent question I receive with regard to conflict resolution is this: “How do you remember the better ways to resolve conflict when you get caught off-guard and you find yourself in a situation that you did not anticipate?” Read more…

Studies of workplace behaviors reveal some startling statistics with regard to the impact that conflict has on business performance. Read more…

Many conflicts begin with a perception of threat. As a result, we experience a rush of adrenaline that lowers our intelligence so that we do not communicate well during the conflict. With that wonderful thought in mind, I offer these seven ways to improve your communication when you find yourself in a conflict situation. Focus on these seven tips, and you will more effectively communicate your way to a resolved conflict.