Different communication styles, behavior styles, and leadership styles all contribute to misunderstandings. When we learn to speak the “language” of other people, we learn to communicate clearly. Read more…

Studies of workplace behaviors reveal some startling statistics with regard to the impact that conflict has on business performance. Read more…

Good questions create a foundation for higher level thinking and for building a cooperative, participatory environment. Read more…

Many conflicts begin with a perception of threat. As a result, we experience a rush of adrenaline that lowers our intelligence so that we do not communicate well during the conflict. With that wonderful thought in mind, I offer these seven ways to improve your communication when you find yourself in a conflict situation. Focus on these seven tips, and you will more effectively communicate your way to a resolved conflict.