Good questions create a foundation for higher level thinking and for building a cooperative, participatory environment. Read more…

Conflict conversations often go wrong when the two parties disengage too soon. As Daniel Dana, author of Conflict Resolution, says; people often don’t “argue” long enough because of a hard-wired behavioral approach commonly known as the “fight-or-flight” response…Following a simple process to control these inappropriate responses can help you to effectively self-mediate many interpersonal conflicts.

Presidential politics isn’t business, but these very public events do offer you opportunities to learn and apply lessons that can benefit you and your organization. Read more…

Many conflicts begin with a perception of threat. As a result, we experience a rush of adrenaline that lowers our intelligence so that we do not communicate well during the conflict. With that wonderful thought in mind, I offer these seven ways to improve your communication when you find yourself in a conflict situation. Focus on these seven tips, and you will more effectively communicate your way to a resolved conflict.

Some unacceptable behaviors will happen. When they do, it is the leader’s responsibility to step in and address them. Read more…