Presidential politics isn’t business, but these very public events do offer you opportunities to learn and apply lessons that can benefit you and your organization. Read more…

Many conflicts begin with a perception of threat. As a result, we experience a rush of adrenaline that lowers our intelligence so that we do not communicate well during the conflict. With that wonderful thought in mind, I offer these seven ways to improve your communication when you find yourself in a conflict situation. Focus on these seven tips, and you will more effectively communicate your way to a resolved conflict.

Some unacceptable behaviors will happen. When they do, it is the leader’s responsibility to step in and address them. Read more…

Smart leaders understand that they don’t “make” a change happen. They recognize that the people in their organization do the work, change behaviors, and, ultimately, make the change happen. Read more…